In our previous blog post, we explained exactly what happens after you have chosen your perfect property, and in this blog post, we will discuss the help that is available for you after you have moved into your new home.
We know that renting a flat or house, and moving into a new property can be stressful (trust us, we’ve been there!), so at all times, we aim to help you move in with as little hassle as possible.
We know that problems can often occur outwith office hours, so once you have moved in and became a tenant with Grant Property, you will be able to access help 24/7 via our dedicated tenant and landlord support website www.grantpropertyhelp.com.
Additionally, if you need to report an emergency repair outside the office hours of 9am-5.30pm, Monday to Friday, you will also have access to a 24/7 helpline for emergency repairs.
To report an emergency repair, simply call 0131 220 6360 then follow the instructions, however do note, non-urgent repairs reported as an emergency may result in call out costs being charged to you, the tenant.
During your tenancy, you will also have a dedicated ARLA-trained Property Manager, who will deal with any questions you may have.
ARLA is the UK industry standard for letting agents, and by being a member, we have signed up to a code of conduct that ensures we operate to the highest standards and ensure our team delivers on service and best practice.
We hope this blog post has helped explain the help that is available for you after you have moved into your new home, however if you have any other questions, you can contact our dedicated city focused teams on 0131 220 6360.
You can also contact us on Facebook or Twitter, where we would be happy to answer any questions you may have.
We know that renting a flat or house, and moving into a new property can be stressful (trust us, we’ve been there!), so at all times, we aim to help you move in with as little hassle as possible.
We know that problems can often occur outwith office hours, so once you have moved in and became a tenant with Grant Property, you will be able to access help 24/7 via our dedicated tenant and landlord support website www.grantpropertyhelp.com.
Additionally, if you need to report an emergency repair outside the office hours of 9am-5.30pm, Monday to Friday, you will also have access to a 24/7 helpline for emergency repairs.
To report an emergency repair, simply call 0131 220 6360 then follow the instructions, however do note, non-urgent repairs reported as an emergency may result in call out costs being charged to you, the tenant.
During your tenancy, you will also have a dedicated ARLA-trained Property Manager, who will deal with any questions you may have.
ARLA is the UK industry standard for letting agents, and by being a member, we have signed up to a code of conduct that ensures we operate to the highest standards and ensure our team delivers on service and best practice.
We hope this blog post has helped explain the help that is available for you after you have moved into your new home, however if you have any other questions, you can contact our dedicated city focused teams on 0131 220 6360.
You can also contact us on Facebook or Twitter, where we would be happy to answer any questions you may have.
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