Stop making a mess of our street...

We recently received a complaint in our Stirling office from a neighbour of one of our tenants. They informed us that one of Grant Property's tenants have causing a bit of disturbance in their street.

The complaint was relating to Grant Property's tenants not using the correct bins for recycling, which resulted in the bins were not being picked up and the tenants were accused of leaving the bins out for days.

The neighbour highlighted that the main issue was that the bad weather meant that the bins were being blown about the street and causing a mess.

When we contacted our tenant we found out that they were actually unaware of when the bins are collected, nor were they aware of what bins to put out on what day. Rather than them knowingly being a nuisance, the tenants were in fact unaware of what to do. So we investigated to find out in order to stop any further issues in the street.

We checked Stirling City Council’s web page and found the following LINK.
This page lets you enter your own postcode and address, then provides you with personalised information on a whole host of really useful information about your local area including:

• Bins
• Council Tax
• Councillors
• Primary Schools
• Secondary Schools

And also Maps showing the nearest

• Bus stops
• Local offices
• Libraries
• Recycling centres

The share facility on the personalised page allowed us to email the page directly to our tenants. We think this is a great website with really useful information for anyone in the city and what makes it so good is that it is personalised to your postcode! We love it that much that we have decided to incorporate it into our moving in process, so we will inform each new Stirling tenant about the page when they move in.

So from a story that started out with a complaint, through a little bit of good customer care, we managed to turn it around and help our tenants and their neighours out. We now have happier tenants and happier neighbours too!

Do you have similar issues concerning lack of knowledge of you local area? We are always here to help you with kind of information, however we suggest checking out your local government's website as it provides you with all the information to keep you right.

Glasgow
Edinburgh
Dundee

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